Mess up, fess up. We’ll all do it at some point — inadvertently “reply all” or add someone we didn’t intend to add to an email thread. While many of you hope no one notices, the majority (85%) either ask someone to disregard the note or go as far as apologizing for the issue. By ignoring it when you know about it, you could be creating either ill will or at least an air of incompetence. People are generally understanding of email blunders. A genuine apology can go a long way toward mending feelings that might have been hurt or restoring good will between you and the recipient. Be vigilant in maintaining good email habits and, when you do eventually mess up, be quick to fess up and move on.
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